Refund policy

30 DAY RETURNS! NO RESTOCKING FEES!

We accept returns postmarked within 30 days of the delivery date. NY Heavy Tractor is not responsible for return shipping costs.

Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.

Returns must be received in new condition; unworn, unwashed, unused. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal.

Shoes must be returned in their original shoe box and placed inside an additional box for shipping transit. Damage to the shoe box makes shoes ineligible for return. If received damaged, shoes will be shipped back and subject to additional shipping costs.

Final Sale items cannot be returned, refunded or exchanged.

You can return items via an insured mail service of your choice to:

NY Heavy Tractor

Wesley Chapel FL 33545 

( please email sales@nyheavytractor.com for full address )

 

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. NY Heavy Tractor is not responsible for missing, damaged, or lost packages in transit.

Please allow 7-10 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued